Account Deletion Policy
Understand how to request account deletion, what happens to your information, and what to consider before permanently deleting your Celaeno account.
1. Deleting Your Account
If you no longer wish to use Celaeno, you can request the permanent deletion of your account. Before proceeding, make sure you have reviewed any important booking or account information you may need later.
2. How to Request Account Deletion
If an account deletion option is available in your account settings, follow the instructions provided there to submit your request.
If you cannot access your account or need assistance, contact enquiry@celaeno.in using the email address associated with your account. We may ask for information to verify account ownership before processing the request.
3. What Happens After Deletion
Once your account deletion request is processed, your profile and associated personal information will be handled in accordance with Celaeno’s data retention practices and Privacy Policy.
Certain information may be retained where required or permitted by law, including records needed to address disputes, prevent fraud, maintain security, or meet legal obligations.
4. Bookings and Payments
Before requesting deletion, review any pending bookings, payment issues, or refund requests associated with your account. Deleting your account does not automatically guarantee a refund or cancel obligations that may remain outstanding.
5. Can You Recover a Deleted Account?
Account deletion may be permanent. Once your account and associated data have been deleted, recovery may not be possible. You should save any information you need before confirming your request.
For assistance with account deletion or related privacy requests, please contact privacy@celaeno.in.