Question 1

What is Celaeno, and how does it work?

Accepted Answer

Celaeno is a creator chat app that connects fans across India with Filipino influencers, and content creators through one-to-one audio and video calls. You can explore creator profiles, check call rates and availability, connect instantly, or book a call for a scheduled time. Learn more about the platform on our About Us page.

Question 2

Who can I connect with on Celaeno?

Accepted Answer

Celaeno lets you connect with Filipino influencers, Instagram personalities, and content creators. You can explore their profiles, learn about their interests, check their availability, and talk to creators through direct audio or video calls.

Question 3

Is Celaeno free to download and register?

Accepted Answer

Yes, downloading and registering on Celaeno are free. You can create your account using your mobile number and OTP verification. Charges apply to paid calls according to the creator’s listed rates, while eligible users can access the available free one-minute audio call offer. See How It Works to learn how to get started.

Question 4

How do I create an account on Celaeno?

Accepted Answer

Download the Celaeno app, enter your mobile number, and verify it using the OTP sent to that number. Once your number is verified, you can set up your profile and explore available creators.

Question 5

How do I verify my mobile number using OTP?

Accepted Answer

Enter your mobile number during registration and submit the OTP sent to that number. Once verification is successful, you can continue setting up your account and accessing the app.

Question 6

What information can I add to my Celaeno profile?

Accepted Answer

You can personalise your profile with a profile photo, bio, photos, and short videos. You can also manage your profile visibility and edit or remove uploaded content using the available profile controls.

Question 7

How can I discover influencers, and content creators on Celaeno?

Accepted Answer

Explore creator listings to find featured, popular, trending, new, and recommended profiles. You can search by name, review creator details, and discover creators you may want to connect with through one-to-one audio calls or video calls.

Question 8

What are Featured, Popular, Trending, and New Creators?

Accepted Answer

These categories help you explore different creator listings on Celaeno. Featured creators are highlighted on the platform, while Popular, Trending, and New Creators provide additional ways to browse profiles and discover creators.

Question 9

How can I find creators who are available for calls?

Accepted Answer

Check creator availability and online status on their profiles or within the creator listings. You can use the available filters to find creators based on call availability and call type.

Question 10

How can I filter creators by call availability, call type, and pricing?

Accepted Answer

Use the available filters to narrow creator listings by availability, audio or video call options, and pricing. These filters help you compare relevant profiles before choosing whom to contact.

Question 11

What sorting options are available when browsing creators?

Accepted Answer

Celaeno provides sorting options to help you organise creator listings. The available options in the app can help you browse profiles according to the criteria offered on the listing page.

Question 12

What information can I find on a creator’s profile?

Accepted Answer

A creator profile can include a bio, photos, short videos, call rates, audio and video call availability, online status, and scheduled time slots. You can review these details before deciding whether to start a call or book a slot.

Question 13

Where can I check a creator’s call rates and availability?

Accepted Answer

Open the creator’s profile to review their listed audio and video call rates, availability, and schedule. Check these details before starting a direct audio call or direct video call so you know the applicable rate and available options.

Question 14

Can I view a creator’s photos and videos before calling?

Accepted Answer

You can view a creator’s profile photos, gallery, and short videos before initiating a call or booking a time slot.

Question 15

Can I upload, edit, or delete photos and videos on my profile?

Accepted Answer

You can add photos and short videos to your profile and use the available profile controls to edit or delete uploaded content. You can also manage profile visibility using the available privacy settings.

Question 16

How can I make an audio call on Celaeno?

Accepted Answer

Choose a creator, review their audio call price and availability, and send a call request. Once the creator accepts, the audio call begins, and applicable charges are deducted from your in-app wallet according to the call rate and duration.

Question 17

How can I make a video call on Celaeno?

Accepted Answer

Open a creator’s profile, check video call availability and pricing, and send a video call request. If the creator accepts, you can connect through a one-to-one video call, with charges calculated according to the applicable rate and call duration.

Question 18

What is the difference between a direct call and a scheduled booking?

Accepted Answer

A direct call lets you request a connection with a creator who is available for calls. A scheduled booking lets you select an available date and time slot in advance for an audio or video call.

Question 19

How does the free one-minute audio call work?

Accepted Answer

Celaeno offers an audio call of up to one minute free, subject to the offer’s applicable conditions. Check the offer details in the app to confirm eligibility and any restrictions before starting your call.

Question 20

How are audio and video calls charged?

Accepted Answer

Paid calls are charged according to the creator’s listed rate and the duration of the call. The applicable amount is deducted from your in-app wallet. Review the rate on the creator’s profile before making a call.

Question 21

How can I book a call for an available time slot?

Accepted Answer

Open a creator’s profile, check their schedule, and select an available date and time slot. Choose the available audio or video call option and complete the booking steps shown in the app. You can review your booking details after confirmation.

Question 22

Can I reschedule or cancel a scheduled call?

Accepted Answer

Celaeno provides booking management options for scheduled calls. Check your booking details and the applicable cancellation or rescheduling conditions in the app before making changes. For the relevant rules, refer to the Refund & Cancellation Policy.

Question 23

Will I receive notifications about call requests and scheduled bookings?

Accepted Answer

Celaeno sends notifications for supported activities, which may include call requests, missed calls, booking confirmations, reminders, cancellations, and rescheduling updates. Keep notifications enabled to stay informed about your calls and bookings.

Question 24

Where can I view my call history and call charges?

Accepted Answer

You can review your call history in the app to check previous calls and their associated details. Call charges are reflected in your wallet activity, which allows you to review deductions alongside your other wallet transactions.

Question 25

Where can I check my upcoming and previous bookings?

Accepted Answer

Use the booking section in the app to view upcoming and previous bookings. You can check available booking details, including scheduled time slots and relevant updates.

Question 26

What is the Celaeno in-app wallet?

Accepted Answer

The Celaeno in-app wallet holds funds that you can use to pay for eligible audio and video calls. It also helps you track your available balance, recharges, call deductions, and other wallet transactions.

Question 27

How can I add money to my wallet?

Accepted Answer

Open the wallet section in the app, choose a recharge amount from the available options, and complete the payment using a supported payment method. Once the recharge is successful, your updated balance will be reflected in the wallet. If you face any technical issues, contact our support team.

Question 28

Which payment methods can I use to recharge my wallet?

Accepted Answer

Supported wallet recharge methods include UPI, debit cards, credit cards, and net banking. The payment options available to you will be displayed during the recharge process.

Question 29

How can I check my wallet balance?

Accepted Answer

Open the wallet section in the Celaeno app to view your available balance. Check your balance before making a paid call to ensure you have sufficient funds.

Question 30

How does wallet payment work during audio and video calls?

Accepted Answer

When you make a paid call, the applicable charges are deducted from your wallet according to the creator’s rate and the call duration. Keep enough balance in your wallet to avoid interruptions caused by insufficient funds.

Question 31

Where can I view my wallet transactions and payment history?

Accepted Answer

Open the wallet section in the app, choose a recharge amount from the available options, and complete the payment using a supported payment method. Once the recharge is successful, your updated balance will be reflected in the wallet. If you face any technical issues, contact our support team at billing@celaeno.in.

Question 32

Can I access digital receipts for my wallet recharges and payments?

Accepted Answer

Check the wallet and transaction history sections for the payment details available in the app. The information displayed can help you review completed recharges and wallet transactions.

Question 33

What should I do if my wallet recharge or payment fails?

Accepted Answer

Check your payment status and transaction history first. If the amount has been debited but the wallet balance has not updated, avoid repeating the payment until you have checked the transaction status. Contact Celaeno support with the relevant transaction details if the issue remains unresolved.

Question 34

How does Celaeno handle my personal information?

Accepted Answer

Celaeno uses account and profile information to support platform features and services. For details about how personal information is collected, used, stored, and managed, review the Privacy Policy.

Question 35

How can I manage my profile privacy and content visibility?

Accepted Answer

Use the available profile privacy and visibility controls to manage how your profile and uploaded content appear on the platform. You can also edit or delete uploaded photos and videos through the relevant profile controls.

Question 36

How can I report inappropriate content or behaviour?

Accepted Answer

Use the available reporting options to report inappropriate content or behaviour. You can also block users where the feature is available. For further guidance on acceptable conduct, read the Community Guidelines.

Frequently asked questions

About Celaeno and Getting Started

Discovering Creators and Exploring Profiles

Audio and Video Calls, Bookings, and Call History

Wallet, Payments, and Transactions

Privacy, Safety, Policies, and Support

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